Tag Archives: service design jams

Doingnottalking_by_KirstySinclair © 2012 . All rights reserved.

WorkPlayExperience: Bringing Drama to Service Design

We spoke with Adam StJohn Lawrence (@adamstjohn), who describes himself as a a customer experience and service design consultant, a professional comedian and an actor. Together with service innovator Markus Hormess (@markusedgar) working under the name of Work•Play•Experience, they use … Continue reading