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OU © 2012 . All rights reserved.

Optimal Usability: Pursuing world class customer experience

Trent Mankelow (@trentmankelow) is Co-founder and CEO of New Zealand-based user experience consultancy Optimal Usability (@OptimalNZ). Since 2002 Optimal Usability have only gotten bigger and better and here Trent share’s with Design Transitions his company’s story, the heart of its … Continue reading

Doingnottalking_by_KirstySinclair © 2012 . All rights reserved.

WorkPlayExperience: Bringing Drama to Service Design

We spoke with Adam StJohn Lawrence (@adamstjohn), who describes himself as a a customer experience and service design consultant, a professional comedian and an actor. Together with service innovator Markus Hormess (@markusedgar) working under the name of Work•Play•Experience, they use … Continue reading

InWithFor_TACSI © 2012 . All rights reserved.

InWithFor and The Australian Centre for Social Innovation (TACSI): Blending design with social science and policy

Chris Vanstone (@chrisvanstone) Co-founder of social business InWithFor (@InWithFor) works with The Australian Centre for Social Innovation (TACSI) (@OzInnovation) to lead the centre’s Radical Redesign Team. The team takes on some of Australia’s most complex social problems using an approach … Continue reading

claro_people © 2012 . All rights reserved.

Claro Partners: Transforming Understanding into Value

We spoke with Aldo de Jong and Rich Radka, co-founders of Claro Partners (@claropartners) about their current and future practices. Claro Partners is based in Barcelona and was launched by Aldo and Rich two years ago. They work at the … Continue reading

snook_feather © 2012 . All rights reserved.

Snook: Moving to Transformational Design

We asked Lauren Currie (@Redjotter) from Snook (@wearesnook) a design company based in Glasgow, UK, to share some insights into their practices and views on the current drives of change in design. 1. Tell us about Snook’s design practice and … Continue reading

banner_IN © 2012 . All rights reserved.

We Are What We Do: Designing Tools to Facilitate Behaviour Change

 We Are What We Do (@WeAreWhatWeDo) is a not-for-profit behaviour change company. In 2007 they were behind the creation of the ‘I’m not a plastic bag’ carrier and back in 2002 they published the book ‘Change the World for a … Continue reading

Asilia approach © 2012 . All rights reserved.

Asilia: Moving to Becoming Owners of their Own Products and Services

We asked Lulu Kitololo  (@weareasilia) from Weareasilia, a design company based in the UK and Kenya, to share some insights into their practices and views on the current drives of change in design. 1. Tell us about Asilia’s design practices … Continue reading

interct © 2012 . All rights reserved.

FutureGov: Transforming how Governments Innovate Service through Design

We spoke with Donagh Ó hArgáin, FutureGov’s Design Strategist, about their current and future social innovation practices.  FutureGov (@FutureGov)is located in London, UK, was founded by Dominic Campbell (@dominiccampbell) and Carrie Bishop (@carriebish). They describe themselves as a ‘DO’ consultancy … Continue reading

superflux1 © 2012 . All rights reserved.

Superflux: Moving to New Ways of Collaborating

We asked Anab Jain (@anabjain) and Jon Ardern (@jonardern), both Directors of Superflux (@superflux), Located in London and Admedabd to share some insights into their practices and views on the current drivers of change in design.  Anab hopes to realise … Continue reading